Efektivitas Pelayanan Administrasi Melalui Aplikasi Sipraja di Desa Suko Kabupaten Sidoarjo

Innovation in e-government is an effort to improve the quality of public services to be more efficient and effective. The presence of the Sipraja application in Sidoarjo Regency is an effort to provide public services to be more effective and efficient. The purpose of this research is to find the effectiveness of the Sipraja application in Suko Village, Sidoarjo Regency. This research use descriptive qualitative approach. The data collection technique was carried out by observation, interviews, and literature study. The analysis technique uses data collection and data reduction. The results of this study are: 1) The rational model, the Sipraja application has run effectively because it is in accordance with the existing rules and procedures; 2) Human relations model, employees in Suko Village are disciplined and friendly in providing services but there are still some obstacles from the Sipraja application that affect HR work; 3) Internal process, internal communication in Suko Village has been running effectively but external communication has not been effective due to lack of socialization to the community; and 4) Time, carrying capacity, and budget, have been running effectively and in accordance with applicable regulations and are able to help service activities.