Strategi Pelayanan Publik yang dilakukan Desa Ngunut, Kecamatan Babadan, Kabupaten Ponorogo

The village head has an important role in realizing quality public services for the community. The village head and village government apparatus have made efforts to realize public services and good governance with innovative programs and activities. However, the level of community welfare has not experienced a more significant increase. This research aims to describe the strategy of village heads to realize good public services. This type of research uses qualitative research with a descriptive qualitative research design. Data collection techniques were carried out by observation, interviews and documentation. The data analysis test was carried out using data reduction, data presentation, and drawing conclusions. The data that has been collected is tested for validity by using triangulation of techniques and sources. The results of this study can be concluded that the village head in realizing public services is quite good. In improving public services, the strategy of the Ngunut village head is to apply a disciplined attitude to place village officials according to their abilities and main tasks, to uphold solidarity and transparency, to improve service facilities and infrastructure. The village head always strives to carry out his duties and functions as a leader in the village government and strives to improve the quality of service for the community through the performance of the village head and village government officials.

Strategy; Village Head; Public Service;