Implementasi Penyelenggaraan Pelayanan Publik di Tengah Pandemi Covid-19 (Studi Kasus di Kelurahan Baranangsiang, Kecamatan Bogor Timur, Kota Bogor)

It is undeniable that the existence of the Covid-19 pandemic has had an impact on the delivery of public services to be slightly disrupted or hampered. However, as a solution to overcome this, the central government has issued a Large-Scale Social Restriction (PSBB) policy. Then the policy is also implemented by the local government (district and city) to the village / kelurahan. As a consequence of implementing this policy, the implementation of public services must adapt in the midst of the Covid-19 pandemic. In this case, there are things that must be done by public service agencies, namely; First, make a transformation in the form of services from offline to online. For agencies that are not ready with the online infrastructure, it can be done offline. For example, opening public services directly which can meet face to face between officers and customers (members of the public). Even so, it still has to pay attention to health protocols, namely that both service personnel and the people served must limit queues, 1 meter seating distance between each person, wear masks, agencies need to provide hand sanitizers (germ cleaning soap, and digital infrared thermometer (temperature test hot).